Booking information and payment:

  • Only babies under 1 years, can be accommodated in our executive suites.
  • A maximum of 2 children only can be accommodated in the family rooms – 4 persons MAX.
  • Prepayment in full no later than 1 week prior to arrival date will secure your reservation.
  • International travellers please note that all commissions/bank charges are for the guests account when paying via EFT from outside South Africa.
  • We accept all major credit cards and do not charge a fee for this service.
  • Proof of payment is to be forwarded to info@francolinlodge.co.za
  • All extra charges to be settled on departure.
  • We regret pets are not allowed.
  • Rates are subject to change without notice.

 

Cancellations:

  • All cancellations must be in writing to be valid and to confirm date of cancellation.
  • Cancellations less than 3 working days prior to arrival forfeit 100% total amount.
  • Group bookings for 4 or more, cancellations less than 7 working days prior to arrival forfeit 100% of total amount.
  • For Holiday/Event periods, cancellations less than 7 working days prior to arrival forfeit 100% of total amount.
  • All no shows will forfeit 100% of total booking amount.
  • For refunds – there will be a 10% admin fee charged off the total booking amount.
  • Should we be able to re-sell the room at any stage, no charge will be levied.

Please note that Francolin Lodge is STRICTLY NON-SMOKING. Should the no smoking policy of our establishment be ignored, penalties will be levied without consultation. For your convenience designated smoking areas have been established.

Right of admission reserved.